Return & Refund Policy
Tinitell 14 Day Return Policy
Last updated: 2017-03-02
This return policy is valid for purchases made after the first publishing date of this policy, May 5th 2014. For issues with returns of paid Kickstarter pledges, please consult our Terms of Service.
If you are not satisfied with your purchase from tinitell.com for any reason, you can request a refund within 14 days after the product has arrived at your address. If you would like to return your Tinitell, please contact us at [email protected] for instructions and a return authorization number.
To be eligible for a return, the product and its accessories must be in the same condition in which you received them (free from liquid contamination as well as physical damage). The product must also be in the original packaging and include all original accessories: charging cable, 1 screw set, 2 screws, the manuals. We won’t refund or exchange any product that is damaged or missing parts for reasons not due to our error.
To process your return, we require a receipt or proof of purchase. Shipping and handling fees are non-refundable. We need up to 90 days to process your request.
Exceptions to the returns criteria may be made at our discretion and you are welcome to seek approval by contacting us at [email protected], if you wish to return your product but are unable to fulfil the aforementioned criteria.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned product. We will also notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed and the amount you paid for the product will be refunded to your account within 14 days.
Exchanges (if applicable)
We only replace products if they are defective or damaged per our one-year limited warranty. If you need to contact us regarding warranty coverage, send us an email to [email protected].
You will be responsible for paying for shipping to return your product. Shipping costs are non-refundable. We encourage you to use a trackable shipping method as we cannot issue your refund until we have received your product.
Missing, Damaged or Incorrect Orders
We do everything we can to ensure that your order arrives at your delivery address in a complete and undamaged condition. If you do not receive all of the products pursuant to your order, please contact us at [email protected].
You must inspect the product(s) immediately upon their arrival and notify us within three (3) days of delivery if the products arrive in a damaged or incomplete condition. If the product(s) arrive damaged or incomplete, please contact us at [email protected].
Any and all refunds that are issued under this policy will be made in the Tinitell pricing currency of your original order.
We do not take any responsibility for any transaction costs and/or currency differences that appear on your end. Any and all costs or charges for shipping, handling, customs, taxes or gift-wrapping are non-refundable.
Refunds will be credited to the payment method registered by you with us at your time of purchase. Please allow Tinitell a period of fourteen (14) days after the delivery of your returned products to credit your account with a granted refund.
How to return a Product
If you need to return the product to Tinitell or a Tinitell authorized reseller for any reason covered by the Limited Warranty (for US customers), domestic consumer legislation (for non-US customers) or by the Return policy statement above, please follow the procedure below to obtain a RMA (Return Merchandise Authorization) number.
Compose an e-mail with the following information:
- Your name
- Your Company (if relevant)
- Phone number
- Email address
- Product IMEI number
- A brief description of the defect.
Send the information to [email protected]. If your request is approved by Tinitell, you will receive a RMA number and address to ship the product via email within 48 hours. The returned product must arrive with Tinitell within 14 days of the issue of the RMA.
Pack the product securely and make sure the RMA number and your return address is visible on the outside of the packaging. Then, send it postage-paid to the address stated on your RMA approval. You are responsible for the cost of shipping the product back to Tinitell as well as any and all risk of loss or damage to the product while it is being shipped to Tinitell. Please use a shipping company that can demonstrate proof of delivery. Tinitell does not accept responsibility for any lost shipments unless proof of delivery is provided.
Upon receipt of the defective product, Tinitell will, at our discretion, either repair or replace the product, or accept the return of the defective product and refund to customer the full purchase price of the defective product.
Subject to availability, the repaired or replacement product will be shipped on the next 5 business days following receipt of the defective product. Tinitell will be responsible for the cost of shipping the repaired or replacement product back to you, provided, however, that products that do not qualify for warranty coverage under the Limited Warranty will be returned to you at your cost.
If you have any questions about this Return policy or if you wish to make use of your right of return, please contact us.
Att: Customer Support
Gävlegatan, 12B, 4th floor
SE-113 30 Stockholm
Swedish Company Registration no. 556941-1514 VAT: SE556941151401
If you are not satisfied with us and have a complaint, you can use this link, if you are a citizen within EU. The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.
Products shipped to Tinitell must be properly packaged to prevent loss or damage in transit.
Tinitell preserves the right to, at our discretion, change this return policy. Such changes will be applicable on purchases made after the date when the policy was last updated.
If you have any questions about this Return Policy, please contact the Tinitell RMA Department at [email protected].
Last modified: October 16, 2017
Welcome to Tinitell!
When you use Tinitell, you trust us with your kid’s information. We are committed to keeping that trust. That starts with helping you understand our privacy practices. This policy describes the information we collect, how it is used and shared, and your choices regarding this information. We recommend that you read this document before signing up to learn more about our privacy practices.
The Definition of Personal Information
The Personal Information That We Collect
We actively collect certain information you voluntarily provide to us, such as location-based data transmitted from the Device, or when you create an account and profile, send us an email or post information to our Site.
We may collect certain information when you use our site and our Service, such as your Internet Protocol address, your operating system, the browser type, the address of a referring site and your activity on our site. We treat this information as Personal Information if we combine it with or link it to any of the personal identifying information mentioned above. Otherwise, it is used in the aggregate only.
We may also collect certain information through the use of “cookies” or web beacons. We may also collect the handset information, like handset manufacturer, handset model, mobile OS, wireless carrier info for the purpose of enhancing the performance of our Mobile Apps by means of possible customization to certain type of mobile devices.
How We Use the Personal Information
- to provide our Service, and to process and complete any transactions;
- to respond to your emails, submissions, questions, comments, requests, and complaints and provide customer service;
- to monitor and analyze Site or Device usage and trends, and to personalize and improve our Site and our user experience on our Site to increase our site’s functionality and user-friendliness; and
- to send you confirmations, updates, security alerts, and support and administrative messages and otherwise facilitate your use of, and our administration and operation of our Service.
How We Share Your Personal Information With Third Parties
- with service providers who are working with us in connection with the operation of our Site or our Service;
- when you give us your consent to do so, including if we notify you on our Site or otherwise that the information you provide will be shared in a particular manner and you provide such information;
- when we believe in good faith that we are lawfully authorized or required to do so or that doing so is reasonably necessary or appropriate to comply with the law or legal processes or respond to lawful requests or legal authorities, including responding to lawful subpoenas, warrants or court orders;
- in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation where personal information may be disclosed or transferred as one of the business assets of us.
We are not responsible for the actions of service providers or other third parties. Nor are we responsible for any additional information you provide directly to any third parties.
Security of Your Personal Information
We take commercially reasonable security measures to protect your personal information (including, preventing the loss, misuse, unauthorized access, disclosure, alteration and destruction of your personal information). Please be aware, however, that despite our efforts, no security measures are impenetrable. If you use a password on the Service, you are responsible for keeping it confidential. Do not share it with any other person. If you believe your password has been misused, please advise us immediately.
We store all personal information on secure Amazon servers located in the U.S.
Your Choice Regarding the Use of Personal Information
You may “opt-out” of receiving marketing or promotional emails from us by following the instructions in those emails or by emailing us at [email protected]. If you opt out, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations.
Tinitell retains your information while your account remains active unless you ask us to delete your information or your account. You can request us to delete your account and all data by emailing [email protected].
Safety & Regulation
Tinitell is a wearable mobile phone and smart locator for kids age 4 and above. It is CE, IC/FCB and FCC certified as described below. Tinitell is not designed and not recommended for kids under the age of 3, due to the small pieces / choking hazard.
BATTERY & DEVICE SAFETY REGULATIONS
- The operating temperature is -10 C to 40 C.
- The rating input (for battery charge function): 5V, 500mA.
- Keep the device away from sources of heat and fire, such as heater, microwave oven, stove, water heater, radiator, or candle.
- Stop using your device for a while if the device is overheated. If skin is exposed to an overheated device for an extended period, low temperature burn symptoms, such as red spots and darker pigmentation, may occur.
- Do not allow children and pets to bite or suck the device or accessories. Doing so may result in damage and or explosion.
- Only use the Tinitell provided magnetic cable to charge your Tinitell! You can also charge your Tinitell from a regular socket using a wall adapter with USB. USB charger adapters (like the ones used for cellphones) will regulate the supplied current and when the battery is charged they will stop charging the device. Tinitell is also equipped with surge protection to avoid overcharging.
- If you want to use a charging block with the Tinitell charging cable, please make sure that it is a 5V / 1A charging block and, if possible, choose a reputable accessory brand.
- Do not disassemble or replace the battery. If you suspect there is something wrong with the battery, please contact Tinitell Support ([email protected]).
Caution: Risk of explosion if an incorrect type of battery is used. Dispose of used batteries according to the instruction.
The battery should not be disposed together with other waste. The battery has to be disposed at an authorised place for recycling waste, and make sure the product is disposed in an environmentally friendly and healthy way.
Observe local laws and regulations, and respect the legal rights of the others.
CE MARKING – EU, SWITZERLAND, TURKEY.
Tinitell Premiere Edition -“Tinitell Wristphone, TT1”- has been evaluated against the essential requirements of the R&TTE – 1999/5/EC Directive.
Hereby, Tinitell AB, declares that “Tinitell Wristphone, TT1” is in compliance with the essential requirements and other relevant provisions of R&TTE Directive.
In order to satisfy the essential requirements of R&TTE – 1999/5/EC Directive, the product is compliant with the following standards:
RF spectrum use (R&TTE 3.2)
EN300 328 v1.8.1 (2012-04)
EN301 511 v9.0.2
EN300 440-2 v1.4.1
EMC (R&TTE 3.1b)
EN301 489-1 v1.9.2 (2011), EN 301 489-7V1.3.1, EN301 489-17V2.2.1
Safety (R&TTE 3.1a)
EN60950-1:2006 + A11:2009 + A1:2010+A12:2011+A2:2013
Highest Specific Absorption Rate (SAR) values for body: 1.76W/kg.
There is no restriction of commercialization and use of this device in all the countries of the European Union.
European Declaration of Conformity – A copy of the declaration of conformity is available here.
USA FEDERAL COMMUNICATIONS COMMISSION
FCC ID: 2AFVQ-TT1
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate this equipment. such modifications could void the user’s authority to operate the equipment.
Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
RF Exposure Information (SAR)
This product is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the United States. During SAR testing, this device was set to transmit at its highest certified power level in all tested frequency bands.
Highest Specific Absorption Rate (SAR) values for body: 1.54 W/kg